09:00–13:00 · Cambridge Support Pilot
ICC pilot workspace
External bookings are saved. The example shifts, readiness tasks and performance figures below are sample content.
Two due this week
Current pilot target 90%
Schedule
Upcoming work
Confirmed
Cambridge Support Pilot
09:00–13:00 · Voice and email support
Action needed
Community Services Campaign
10:30–14:30 · Accept by 8 October
Action centre
Priority tasks
Best match
New opportunity
CS
Customer Support Adviser
Cambridge SME Services · Remote
EnglishFrenchVoiceEmail
12–20 hoursper week
ICC updates
News and notices
- 07 OCT
- 05 OCT
- 02 OCT
Campaign matching
Work opportunities
Review campaigns matched to your languages, skills, availability and completed training.
Working time
Shifts and bookings
Coordinate ICC assignments, external agency bookings and weekly availability.
| Date | Campaign | Time | Channel | Status |
|---|---|---|---|---|
| 8 Oct 2026 | Cambridge Support Pilot | 09:00–13:00 | Voice and email | Confirmed |
| 10 Oct 2026 | Community Services | 10:30–14:30 | Voice | |
| 14 Oct 2026 | Data Quality Pilot | 13:00–16:00 | Data entry | Proposed |
Action centre
My tasks
Complete actions required for campaign readiness.
Readiness
Training and compliance
Complete all mandatory checks before campaign access is approved.
Records
Documents
View the status of your agreements, policies and verification records.
| Document | Category | Updated | Status |
|---|---|---|---|
| Confidentiality agreement | Agreement | 28 Sep 2026 | Approved |
| Right to work check | Verification | 12 Aug 2026 | Approved |
| Home equipment declaration | Technical | 5 Oct 2026 | Review due |
| Data protection acknowledgement | Policy | 7 Oct 2026 | Awaiting signature |
Current pilot
Quality and performance
Illustrative metrics for the prototype only.
Target 90%
3 of 3 shifts
7 of 8 completed
Illustrative score
Weekly quality trend
88919494
Helpdesk
Support
Report an operational or technical issue. This prototype does not send submissions.
Account
Agent profile
Prototype profile information used for campaign matching.
PA
Passi Abilio
Agent ID ICC-00118 · Cambridge, UK
Available- Languages
- English, French, Portuguese, Lingala
- Channels
- Voice, email, live chat, data entry
- Working preference
- Remote
- Account security
- Multi-factor authentication required for production